AI Terms
Version 1.1 · Updated October 20, 2026
This is a translation of the Spanish-language document; in case of any discrepancy, the Spanish version prevails.
These AI Terms apply to any end Client using the AI assistant inside their instance, on the free plan or on AI Pro. Effective as of October 20, 2026.
1. What Omnisol’s AI assistant is
Every Omnisol instance includes access to an AI assistant built into the platform. There are two tiers:
- Free plan: chat with a daily message limit (15 messages by default; adjustable), which resets at midnight in your instance’s time zone.
- AI Pro (paid plan, USD 20 per 30 days, purchased directly by you inside your instance — the only charge Omnisol bills you directly, bypassing your distributor): more chat messages, image generation, a business agent that learns from your commercial data, and promotion/post ideas.
All instances route through a central AI service operated by Omnisol, using external language- and image-model providers; usage is metered in credits per instance.
2. What the AI can and cannot do
The assistant can: answer questions about using your App, analyze your own commercial data (sales, inventory, appointments, repeat customers), suggest promotions, and draft text or images for posts.
The assistant does not provide medical, legal, financial, accounting, or any other regulated professional advice. Any content related to those topics is informational and supportive only; it does not replace the judgment of a qualified professional. You are responsible for reviewing and validating any AI-generated content (text, posts, recommendations) before publishing or using it with your clients, patients, or the public.
3. What data the AI queries (and what it never sees)
The business agent only queries a read-only commercial schema of your own business: sales by period, inventory, appointments by status, repeat customers, best-selling products, and similar data, as declared by your App’s available tools. The agent does not run free-form queries against your database.
The agent does not access sensitive data such as medical records, diagnoses, lab results, or other health-related or similar information you may have stored in your instance, even though it resides in the same system. See also the Data Processing Agreement (Data Processing Agreement).
4. Business agent memory
The business agent “learns” about your business by storing short facts (e.g., “Mondays are slow” or “best-seller: X”), extracted from your conversations with the AI and from documents you upload (catalog, prices, FAQs).
- This memory is shown to you in a section of your panel (“What the AI knows about your business”).
- You can always view, confirm, edit, or delete any item in that memory.
- Memory is used only to personalize responses and suggestions within your own instance; it is not shared with other clients.
5. AI Pro proactive features
If you have AI Pro, the agent may send you, without you requesting it each time: a weekly summary with suggestions (Mondays, your instance’s local time) and a monthly comparison with proposed promotions (the 1st of each month). You can also request specific content on demand (e.g., text and an image for a promotion). You can disable these proactive messages from your panel.
6. AI providers and international data transfer
To process your requests, Omnisol uses external AI model providers (e.g., Anthropic) and, for images, a specialized provider. This means information you send to the assistant (your message and the commercial context needed to respond) is transmitted to these providers’ servers, generally located outside Colombia and Ecuador. Omnisol requires these providers to assume contractual obligations of confidentiality and non-use of your information to train their public models, to the extent the provider contractually allows it. See also Section 7 of the Privacy Policy.
7. Usage limits and credits
- The free plan has a daily message limit; once reached, you must wait until the next day or upgrade to AI Pro.
- The AI Pro plan consumes credits based on request type (chat costs less than the business agent, which costs less than generating an image). If you run out of credits for the period, you must wait for the next period or buy additional credits, per the options available in your panel.
- If an AI provider fails to process your request, the credits for that failed request are automatically returned to you.
- Outside of that technical-failure case, consumed AI credits are not refundable, including upon canceling your AI Pro plan mid-way through an already-paid period (see also the Refund and Cancellation Policy, Section 5).
8. Trying AI Pro
Omnisol may offer trial periods or limited demonstrations of AI Pro. Their duration and limits are disclosed before activation, and once the plan ends it reverts to the free tier with no automatic charges.
9. Acceptable use of the AI
You may not use the assistant to generate illegal content, content that impersonates third parties, content that infringes third-party intellectual property rights, or to send mass unsolicited messages via WhatsApp or other channels using AI-generated content. See the Acceptable Use Policy (Acceptable Use Policy).
10. Disclaimer and limitation of liability
The AI can make mistakes or generate inaccurate information (“hallucinations”). The assistant is provided “as is”; you are responsible for reviewing its content before using it with third parties. To the maximum extent permitted by law, Omnisol is not liable for commercial, medical, legal, or financial decisions you make based solely on AI-generated content.
11. Changes
We may update these AI Terms. If we publish a new version, you must accept it to continue using the assistant.